At Amelia Autofocus, we are committed to delivering your photography gear safely and securely, no matter where you are. Our goal is to ensure every order arrives in excellent condition and reaches you with care and precision.
1. Order Processing
All orders are processed after confirmation via our system and verified through customer communication when necessary. You will receive a confirmation message with your order details once your request is placed successfully.
Orders placed during weekends or holidays will be processed on the next business day.
2. Shipping Methods
We use reliable courier partners to deliver our products to your doorstep. All deliveries are carefully packed to ensure items are protected throughout transit. Once dispatched, tracking details will be shared with you via email or SMS.
3. Order Confirmation
Once your order is shipped, a confirmation email or message will be sent to you with all relevant shipping and tracking information. We recommend keeping this information for reference until your package is received.
4. Packaging
We take packaging seriously. All items are shipped in secure, tamper-proof boxes or envelopes with appropriate cushioning for cameras, lenses, and delicate accessories. Fragile items are marked and handled accordingly.
5. Failed Delivery Attempts
If a delivery attempt fails due to an incorrect address or customer unavailability, our team or courier partner will reach out to reschedule. Please ensure someone is available to receive the parcel at the provided address.
6. Contact
If you have any questions or concerns regarding your shipment, feel free to contact us anytime at [email protected].